CONCIERGE
Front desk position needed in Hotel in Miami Beach.
Night shift, full-time position plus benefits.
Good communication skills. Bi-lingual (English/Spanish).
Computer proficiency. Microsoft Word-Excel & Outlook
Assist guests with check-ins and check-outs.
SOME TASKS ARE:
Greet and welcome guests as they approach the front desk.
Determine the company through which they have booked the apartment.
Request identification documents and credit card information.
Have guests filled out and signed the information required on companies' forms.
Make copy of documents and forms filled out.
Deliver wristbands to each guest and explain the importance of their use.
Deliver set of keys and fobs to guests and explain how to use them. Also log the number of keys and fobs given.
Provide and explain hotel rules, amenities, and hours of operations of pools, gym, and beach concession to guests.
Record and report any incidents that may occur.
Schedule maintenance services requests to the apartments and common areas.
Log any packages received and place them in storage room.
Assist with vendors and visitors.