Administrative Assistant / Customer Service Representative

Commercial Fleet Services   Frederick, MD   Full-time     Customer Service / Call Center
Posted on April 11, 2025

We are a locally owned automotive repair shop seeking an organized and detail-oriented Administrative Assistant / Customer Service Representative to join our team.  We value our people and offer a place to learn and grow towards a rewarding career while maintaining a healthy work life balance.

            The successful candidate will be responsible for providing administrative support to our organization and ensuring the smooth day-to-day operations. The ideal candidate will possess strong communication, organizational and administrative skills while focusing on team collaboration.

Duties include:

- Assist with answering and directing phone calls from clients and vendors

- Greet and assist customers at the front desk with professionalism and courtesy

            - Assist with scheduling and work planning

- Learn to write service repair cost estimates, coordinate with technicians and clients

- Perform clerical duties such as data entry, filing, accounts receivable, accounts payable and general ledger

- Coordinate projects, planning and providing administrative support

- Organize and maintain office filing systems

Qualifications:

-Dedication to providing exceptional customer service

-Strong organizational and clerical skills

- High level of accuracy and attention to detail

- Excellent computer literacy skills

- Strong communicator, both verbally and written, with the ability to develop and maintain customer relationships

- Ability to work both independently and as part of a team

- Automotive knowledge preferred – not required

Benefits include:

  • Paid Time Off
  • Health, Vision, and Dental Insurance
  • 401(k) Retirement Plan
  • Paid Holidays

 

Schedule: Monday - Friday