Food Service Worker (Catering Associate)

Tasks

• Communicate with customers regarding orders, comments, and complaints.

• Accept payment from customers, and make change as necessary.

• Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.

• Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.

• Clean and organize eating, service, and kitchen areas.

• Monitor and order supplies or food items and restock as necessary to maintain inventory.

• Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

• Collect and return dirty dishes to the kitchen for washing.

• Wash dishes, glassware, and silverware after meals.

• Notify kitchen personnel of shortages or special orders.

• Relay food orders to cooks.

• Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.

• Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.

• Cook or reheat food items such as french fries.

• Perform personnel activities such as supervising and training employees.

• Distribute food to servers.

• Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.

• Arrange tables and decorations according to instructions.

• Serve food and beverages to guests at banquets or other social functions.

• Provide caterers with assistance in food preparation or service.

• Plan, prepare, and deliver meals to individuals with special dietary needs.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Service Orientation - Actively looking for ways to help people.

Knowledge

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.